At ABCMTECH BY FLOW MERCHANT, we want customers to have clear information before purchasing our IT services and digital products.

Because many of our products are digital and may be delivered immediately, refunds and returns are handled according to the conditions below.

1. Digital Products

Digital products are generally non-returnable because they cannot be physically returned once they have been downloaded, accessed, or delivered.

Before purchasing, customers are encouraged to carefully review the product description, features, compatibility requirements, format, licensing terms, and other information provided on the product page.

2. Incorrect or Defective Product

If a digital product is materially different from its advertised description, corrupted, or affected by a technical issue that prevents normal use, please contact us.

We may investigate the issue and, where appropriate, provide:

• A replacement file
• A corrected version
• Technical assistance
• Another appropriate resolution

3. Duplicate Purchases

If you accidentally purchase the same digital product more than once, contact us as soon as possible with the relevant order details.

Duplicate purchase requests will be reviewed individually.

4. IT Services

Refund terms for IT services may depend on the nature and stage of the project.

Where work has already commenced, completed work, third-party costs, resources, or time already committed may affect the amount eligible for a refund.

Project-specific refund terms may be agreed upon before work begins.

5. Non-Refundable Situations

A refund may not be available where:

• The product has been successfully delivered and accessed.
• The customer changes their mind after downloading a digital product.
• The product is incompatible with a system that did not meet the stated requirements.
• The customer fails to review the product description before purchase.
• The issue is caused by unauthorized modification or misuse.
• The customer violates the applicable license or terms of use.

6. How to Request Assistance

Contact us using our official support channel and provide:

• Order number
• Name and email used for purchase
• Product or service name
• Description of the issue
• Relevant screenshots or evidence where applicable

We will review the request and respond accordingly.

7. Policy Changes

ABCMTECH may update this policy when necessary. The latest version will always be published on this page.

Contact: [Insert Official Support Email]